At Quantum Goodsstore, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refunds and Returns Policy below.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To be eligible for a return:
- The item must be unused and in its original condition
- The product must be returned in its original packaging
- Proof of purchase or order confirmation must be provided
Items that are damaged due to misuse, improper handling, or normal wear are not eligible for return.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [email protected] with your order details and supporting photos if applicable.
We will review the issue and arrange a replacement or refund where appropriate.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.
If approved:
- Refunds will be processed within 5 to 10 business days
- Since we operate with Cash on Delivery (COD), refunds may be issued through a mutually agreed payment method or bank transfer
Non-Returnable Items
The following items may not be eligible for return or refund:
- Used or damaged products caused by the customer
- Items returned after the allowed return period
- Products missing original packaging or accessories
Exchange Policy
Customers may request an exchange within 7 days of receiving the product if the item is defective or incorrect, subject to product availability.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Cancellation Policy
Orders may be canceled before shipment confirmation. Once an order has been shipped, cancellation requests may no longer be accepted.
Contact Information
For any questions regarding returns or refunds, please contact us at:
Email: [email protected]